Last Updated: 1/11/2025
At Sapphire Creations Baby Luxury Embroidery Atelier, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store and safeguard your information when you shop with us or contact us.
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Information We Collect
We may collect the following information when you place an order, create an account or contact us:
Name
Billing and delivery address
Email address
Telephone number
Order details and purchase history
Payment method (processed securely — we do not store full card details)
Communication preferences and messages sent to us
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How We Use Your Information
We only use your information to:
Process and fulfil your orders
Provide customer support and respond to enquiries
Send order confirmations and delivery updates
Improve our services and website experience
Meet legal, accounting and regulatory obligations
We may send occasional updates or offers only if you opt-in. You can unsubscribe any time.
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Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes.
We may share information only when necessary to operate our business, such as with:
Payment providers (PayPal, Klarna, Revolut Pay, card processors)
Delivery couriers (e.g., Royal Mail)
Platform providers for website security and functionality
These services only receive the information required to perform their role and must handle it securely.
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How Your Data Is Stored & Protected
We take your privacy seriously. Your information is stored securely and protected from unauthorised access.
We keep your data only for as long as necessary to:
Complete your order
Meet legal accounting/tax requirements
Resolve disputes or fraud protection
Provide customer support history
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Your Rights
You have the right to:
Request a copy of the information we hold about you
Request correction of inaccurate data
Request deletion of your personal information where legally permitted
Object to processing in certain circumstances
Withdraw marketing consent at any time
To exercise these rights, please contact us at: