1. This policy sets out the returns policy for goods or services purchased through the online store operated by Sapphire Creations.
2. Returns not accepted on personalised items.
3. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us as we may be able to resolve your problem to your satisfaction.
4. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
5. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
6. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
7. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.